Last Updated: [15/12/2025]
1. Introduction
Vitaluxe Istanbul (“we,” “us,” or “our”) operates the website https://vitaluxeistanbul.com (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable regulations, including the Turkish Personal Data Protection Law (KVKK) and the European General Data Protection Regulation (GDPR).
2. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
- Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, City, State, Postal code
- Cookies and Usage Data
- Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
3. Use of Data
Vitaluxe Istanbul uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information
4. Legal Basis for Processing Personal Data (GDPR)
If you are from the European Economic Area (EEA), Vitaluxe Istanbul’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- To comply with the law
5. Data Disclosure
Vitaluxe Istanbul does not sell your personal data. We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation (KVKK Article 8, GDPR Article 6)
- To protect and defend the rights or property of Vitaluxe Istanbul
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Data Transfers: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will ensure that any such transfers are conducted in compliance with applicable laws (e.g., using standard contractual clauses approved by the European Commission for GDPR).
6. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights (KVKK & GDPR)
You have certain data protection rights. Vitaluxe Istanbul aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you are a resident of Turkey under KVKK, you have the right to:
- Learn whether your personal data is being processed,
- Request information if your data has been processed,
- Learn the purpose of processing and whether data is used in accordance with its purpose,
- Know the third parties to whom your data is transferred,
- Request rectification if data is incomplete or inaccurate,
- Request deletion or destruction of your data,
- Object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems,
- Request compensation for damage arising from the unlawful processing of your data.
If you are a resident of the European Economic Area (EEA) under GDPR, you have the right to:
- Access, update, or delete the information we have on you.
- Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
- Object: You have the right to object to our processing of your Personal Data.
- Restriction: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- Withdraw Consent: You also have the right to withdraw your consent at any time where Vitaluxe Istanbul relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact information below. We may ask you to verify your identity before responding to such requests.
8. Cookie Policy and Consent
We use cookies and similar tracking technologies to track activity on our Service.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function. Cannot be switched off.
- Analytics/Performance Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
- Functionality Cookies: Enable enhanced functionality and personalization.
- Targeting/Advertising Cookies: Used to build a profile of your interests and show relevant ads.
Upon your first visit to our website, you will be presented with a Cookie Consent Banner where you can accept all, reject non-essential, or customize your cookie preferences. You can change your consent choices at any time by clicking the “Cookie Settings” link, typically found in the website footer.
9. Service Providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics: We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service.
10. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, your rights, or wish to exercise any of your data protection rights, please contact us:
- Data Controller: Vitaluxe Istanbul
- Email: info@vitaluxeistanbul.com
- KVKK Contact Person/Data Protection Officer: You can reach our data representative at the email address above for all KVKK-related inquiries.
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